FAQ
FREQUENTLY ASKED QUESTIONS
While we believe that our answers and inquiries page addresses the most frequently requested questions by our customers, our sales professionals are available during business hours to help our clients further.
What is your email address?
Our e-mail address is info@mikodecor.com
Will I receive an order confirmation email?
Yes, we will send order confirmation to the email address you supplied.
Do you deliver on weekends, holidays or evenings?
Varying the location, our shipping firms typically operate 5-6 days each week. If you need a delivery on a particular day or time, they will do their best to accommodate you. Deliveries made outside of usual business hours or days may incur an extra cost.
What are the methods of payments you accept?
We accept all major cards.
Do you charge sales tax?
We do not charge sales tax. Unless the order is being transported to a location in New York or New Jersey.
How long will it take to receive my order?
Products in stock typically ship within 5 to 7 business days. The time frame for delivery ranges from 1 to 4 weeks, depending on what you purchased and where the product is being delivered. Because inventory is always changing, we will offer an estimated ship date when you place your purchase. MiKo Decor understands the importance of keeping our consumers informed and up to date on the status of their orders. We will call and contact you with updates on a regular basis.
What is your cancellation policy?
Please email our customer support info@mikodecor.com for any cancellation requests. We allow cancellation up to 12 hours after the order has been placed; unless the order has already been shipped by the manufacturer. Any cancellation of the order after this point will need to follow the return policy.
Why should I order from MiKo Decor?
Consumers today have plenty of choices on where to buy furniture online. Unfortunately, many online furniture businesses come and go, so it is critical to work with a reliable firm that has expertise selling furniture online and the means to safely ship throughout the United States.
MiKo Decor has been at the forefront of selling furniture online and is now one of the biggest e-furniture stores. Other online furniture retailers often attempt to save money by using unqualified delivery companies to transport your purchases. Consequently, your furniture may be delivered via a standard freight truck, requiring you to unload it, unpack it, and set it up inside your home. This responsibility falls entirely on the customer.
Most individuals do not appreciate this experience, especially if they have bought hefty products. Furthermore, the damage rate is fairly significant because the carriers that deliver the furniture are not specialized furniture shipping businesses. Most orders from MiKo Decor, on the other hand, will be sent by a professional furniture delivery company.
Do you provide Promotional Codes?
Subscribe with our email list to receive exclusive offers and discounts. If you get an offer code from us through email, be sure to input it at checkout to obtain the provided discount. If you have any concerns or desire assistance using this feature, please contact us.
What is your return policy?
You may return your purchase within 15 days of receipt for an exchange or a refund as long as the furniture is in good condition and in the original packaging. Altered, Used, or assembled products may not be returned. We recommend you keep your packaging for 15 days after you receive the merchandise. For more details please visit return policy.
Do you provide an extended warranty?
Yes, we provide an extended warranty coverage via a third party. After adding any item to your cart, you can buy that warranty plan. Protection policies are available for three or five years.
Why buy Furniture at MiKo Decor?
Our rates are incredibly competitive, we have a large selection, our sales team is second to none in our area, and we can supply you with services that others cannot. Most importantly, we recognize the importance of our consumers and the purchases they make!
Brand Names: We sell some of the best furniture brands, like American Drew, Accentrics Home, Baxton Studio, Galaxy Home, and Kian USA, to mention a few. To see an entire collection of brands. Go Here
Rapid Shipping: We provide some of the most rapid processing times in the furniture business. All in-stock items mostly ship within 4 to 5 days of purchase.
Expert Delivery: Our delivery professionals are among the best in the industry. Our modern delivery vehicles are fitted with all of the tools needed to ensure that the delivery gets done in the most efficient and helpful way possible.
Simple Payment Options: We take most major credit cards, including MasterCard, Visa, American Express, Discover, Google Checkout, and PayPal, as well as flexible financing alternatives for those who qualify. Click HERE to view and apply for our finance offer.
What about assembly?
Some of our furniture is pre-assembled, while others can be quick and simple to put together, based on the person's ability and experience level. MiKo Decor is not responsible for any assembly challenges. If you want assembly help, please contact the manufacturer directly. If you want further assistance, please contact our customer support team.
Do I receive a delivery confirmation?
We send notifications through email via our automated system. This will allow you to track your furniture all through it to your front door. You will receive a phone call for sorting out delivery specifics for big items that ship via truck, or you may download our App.
Do you have an offline store?
We currently do not have a showroom or a shop in order to give you the best online rates.
Do I need to set up an account to place an order?
Yes, you need account for following service:
-> Track your orders and review your order history
-> Create and save your Wish List
-> Manage your account details, including email preferences
-> Maintain an address book of shipping addresses
-> Securely save credit card information for faster shopping
Is my personal information kept private?
Your personal information is entrusted to us and we hold it in high regard. We guarantee that we will not lease, sell or exchange your information with any other company.
Do you make custom orders?
Due to the number of sales, we are unable to fulfill customized demands, however we do offer a large range of colors and combinations to pick from.
When can I expect a refund for a canceled item?
Please wait 7-10 business days for your refund to be processed after an item is removed from your invoice. Refund times vary depending on the method of payment and the financial institution.